Terms & Conditions

1. Introduction and Acceptance of These Terms

Welcome to SANATAANI. These Terms and Conditions (“Terms”) govern your access to and use of the website sanataani.com (the “Website”) and your purchase of products from us. The Website is owned and operated by [LEGAL ENTITY NAME] (“SANATAANI”, “we”, “us”, “our”), having its registered office at [REGISTERED ADDRESS], GSTIN: [GSTIN].

By browsing the Website or placing an order, you agree to these Terms, our Privacy Policy, Shipping & Delivery Policy, Return & Refund Policy, Cancellation Policy, Cash on Delivery (COD) Policy and, where applicable, the Kumbh Amrit Campaign Terms. If you do not agree with these Terms, please do not use the Website.

These Terms are an electronic record under the Information Technology Act, 2000 and do not require a physical signature. These Terms are effective from [EFFECTIVE DATE].

We are committed to complying with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Nothing in these Terms takes away any right that you have under Indian law that cannot be waived. We do not use pre-ticked boxes or automatic consents anywhere on the Website — every consent you give is one you actively choose to give.

2. Definitions

In these Terms, unless the context requires otherwise:

• “Customer”, “you”, “your” means any person who browses the Website or places an order on it.
• “Product(s)” means the spiritual and ritual products listed for sale on the Website, including Kumbh Amrit.
• “Kumbh Amrit” means our launch product: a sealed bottle of sacred water drawn from the Godavari river at Nashik, sold strictly as a religious and ritual item and not as drinking water or as a food or beverage product.
• “Order” means a request placed by you on the Website to purchase Product(s).
• “COD” means Cash on Delivery, where payment is collected by the courier at the time of delivery.
• “Courier Partner(s)” means the third-party logistics companies we use, currently [COURIER PARTNERS].
• “Working Day” means any day other than a Sunday or a public holiday in India.

3. Eligibility

To place an order on the Website, you must:

• be at least 18 years of age and competent to contract under the Indian Contract Act, 1872; and
• provide a delivery address within India served by our Courier Partners.

If you are under 18, you may use the Website only with the involvement of a parent or guardian, and the order must be placed by that adult. We currently ship only within India; we do not accept orders for delivery outside India.

4. Ordering as a Guest; Accounts

You can place an order as a guest — you do not need to create an account. When ordering, you must provide accurate, complete and current information, including your full name, delivery address with PIN code, and a working mobile number. We use your mobile number to confirm your order and coordinate delivery, so please make sure it is correct.

If we offer account registration in future, you will be responsible for keeping your login details confidential and for all activity under your account. Please tell us immediately at [SUPPORT EMAIL] if you suspect unauthorised use of your account.

You agree not to place orders using false names, fictitious addresses, or another person’s identity or mobile number without their permission.

5. Product Listings and Descriptions

We take care to describe our Products accurately. Please note:

• Product images are indicative. Actual packaging, bottle shape, label design and the natural appearance of the contents (for example, the colour or clarity of river water, which varies naturally) may differ slightly from images.
• Kumbh Amrit and similar Products are for puja and ritual use only. They are not for drinking, are not food or beverage products, and are not medicines. This is stated on the product page, on the packaging, and in these Terms.
• Statements about sourcing are limited to what we can document. Statements about spiritual significance reflect faith and tradition; they are not claims of guaranteed outcomes. Please read our Disclaimer.

6. Orders and Acceptance

Placing an order on the Website is an offer by you to purchase the Product. Our acceptance of your order takes place when we confirm and dispatch the Product. Before dispatch, we may contact you by phone, SMS or WhatsApp on the number you provided to verify the order (this is standard for COD orders — see our COD Policy).

We may decline or cancel an order (with prior notice to you wherever possible) if:

• the Product is out of stock or the campaign quantity is exhausted;
• the delivery PIN code is not serviceable;
• the order exceeds the per-order or per-mobile-number limits of a campaign (see the Kumbh Amrit Campaign Terms);
• the order details appear inaccurate, incomplete or fraudulent, or we cannot verify the order despite reasonable attempts;
• there was a clear and obvious error in the listed price or description; or
• the order appears to be for bulk purchase or resale rather than personal use.

If we cancel an order, you owe us nothing — with COD, no money changes hands before delivery, so there is nothing to refund.

7. Pricing and Total Price Transparency

All prices on the Website are in Indian Rupees (INR) and are all-inclusive: they include GST and delivery charges. The price you see on the product page is the exact amount you pay to the courier at delivery. There are no hidden charges, no separate shipping fees, no COD handling fees and no other add-ons, unless a charge is clearly and separately shown to you before you confirm your order.

For the Kumbh Amrit launch campaign, the single all-inclusive price is [CAMPAIGN PRICE] (MRP: [MRP]). We do not describe any paid product as “free”, and we do not use countdown pressure tactics, false scarcity claims, pre-ticked add-ons or any other dark patterns prohibited under the Guidelines for Prevention and Regulation of Dark Patterns, 2023 and the CCPA Guidelines for Prevention of Misleading Advertisements, 2022.

Prices may change from time to time, but any change applies only to future orders — never to an order you have already placed and we have confirmed.

8. Payment — Cash on Delivery Only

At launch, we accept payment by Cash on Delivery (COD) only. You pay the exact order amount to the Courier Partner at the time of delivery, in cash or by UPI/digital payment if the courier supports it. You pay nothing at the time of placing the order.

Please keep the exact amount ready, take a receipt or delivery confirmation, and note that repeated refusal to accept delivery of confirmed orders may lead to restriction of COD facility for future orders, as explained in our COD Policy. If we introduce prepaid payment options in future, this section will be updated.

9. Shipping and Delivery

We ship across India through our Courier Partners [COURIER PARTNERS] to serviceable PIN codes. Orders are typically dispatched within [DISPATCH TIMELINE] and delivery estimates are shown at checkout. Delivery timelines are estimates, not guarantees, and may be affected by courier operations, weather, festivals, regional restrictions or force majeure events. Full details, including what happens if delivery fails, are in our Shipping & Delivery Policy.

Risk in the Product passes to you on delivery. Please check the parcel at delivery and report any visible damage as described in our Return & Refund Policy.

10. Cancellations

You may cancel your order free of charge at any time before it is dispatched by contacting us on WhatsApp or phone at [SUPPORT PHONE] or by email at [SUPPORT EMAIL]. Once dispatched, an order cannot be cancelled mid-transit, but you may refuse to accept delivery; please note that repeated refusals affect COD eligibility. Full details are in our Cancellation Policy.

11. Returns, Replacements and Refunds

Because our Products are sacred, sealed, single-use ritual items, we do not accept returns or exchanges for change of mind, and an opened or used Product cannot be resold or re-consecrated. However, your statutory rights are fully protected. You are entitled to a replacement or a full refund if:

• you received the wrong item;
• the Product arrived damaged (leaked, broken or seal-tampered);
• the Product has a material defect; or
• your order was never delivered but marked as delivered, or otherwise not delivered at all.

To help us resolve damage claims quickly and fairly, please record an unboxing video or take clear photographs and contact us within 48 hours of delivery. Refunds on COD orders are made by bank transfer or UPI to your account. Full process and timelines are in our Return & Refund Policy.

12. Religious Nature of Products; No Guaranteed Outcomes

SANATAANI offers Products rooted in Hindu faith, scripture and tradition. By purchasing, you understand and agree that:

• Products are offered on the basis of shraddha (faith) and parampara (tradition);
• we make no claim, promise or guarantee of any specific spiritual, material, health, financial or other outcome from the use of any Product;
• no Product is a medicine, health supplement, food or beverage, and nothing on the Website is medical advice; and
• Kumbh Amrit is strictly for puja and ritual use and must not be consumed as drinking water.

Please read our Disclaimer for full details.

13. Intellectual Property

The SANATAANI name, logo, the “Kumbh Amrit” name, and all content on the Website — including text, images, artwork, packaging designs, videos and layout — are owned by or licensed to [LEGAL ENTITY NAME] and are protected under Indian intellectual property laws. You may not copy, reproduce, modify, distribute or commercially exploit any part of the Website or our branding without our prior written permission. Please see our Intellectual Property Policy.

14. Acceptable Use of the Website

You agree not to:

• use the Website for any unlawful or fraudulent purpose;
• place fake, speculative or bulk orders, or orders intended for unauthorised resale;
• interfere with the Website’s security or operation, or attempt to gain unauthorised access to any systems or data;
• use bots, scrapers or automated tools to access the Website or place orders;
• upload or transmit anything defamatory, obscene, hateful or offensive to religious sentiments; or
• misrepresent our Products, misuse our branding, or pass off any product as sourced or blessed by SANATAANI when it is not.

We may suspend or block access, cancel orders and take legal action for breach of this section.

15. Limitation of Liability

Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under Indian law, including your rights as a consumer under the Consumer Protection Act, 2019, or liability for fraud.

Subject to the above: (a) our total aggregate liability to you in connection with any order shall not exceed the amount you actually paid for that order; and (b) we shall not be liable for indirect, incidental or consequential losses, or for delays or failures caused by events beyond our reasonable control (see Section 19, Force Majeure). We are not liable for any consequence of using a Product contrary to its stated purpose — in particular, consuming Kumbh Amrit as drinking water despite the clear warnings on the product page, the packaging and these Terms.

16. Indemnity

You agree to indemnify and hold harmless [LEGAL ENTITY NAME], its directors, employees and agents from any claims, losses or expenses (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the Website or Products, or your violation of any law or third-party right. This clause does not restrict any consumer right you have against us under law.

17. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Subject to your rights under the Consumer Protection Act, 2019 (which allows a consumer to file a complaint before the consumer commission where the consumer resides or works), the courts at [CITY], India shall have jurisdiction over disputes arising from these Terms.

18. Grievance Officer and Consumer Complaints

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, our Grievance Officer is:

[GRIEVANCE OFFICER NAME & DESIGNATION]
[LEGAL ENTITY NAME]
[REGISTERED ADDRESS]
Email: [SUPPORT EMAIL]
Phone: [SUPPORT PHONE]

We will acknowledge your complaint within 48 hours of receiving it and will resolve it within one month from the date of receipt. When you write to us, please include your order number, mobile number used for the order, and a short description of the issue (with photos or video for damage claims). You may also contact the National Consumer Helpline at 1915 or through consumerhelpline.gov.in.

19. Force Majeure

We shall not be treated as in breach of these Terms for any delay or failure caused by events beyond our reasonable control, including natural disasters, floods, epidemics, government orders or restrictions, transport disruptions, courier network failures, strikes, civil disturbances, or restrictions connected with large religious gatherings and pilgrimages. If such an event prevents us from fulfilling your order within a reasonable time, we will inform you, and you may cancel the order without any charge (and receive a full refund if any payment was made).

20. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised effective date. Changes apply prospectively — the Terms in force when you placed your order govern that order. If a change is material, we will highlight it on the Website. Your continued use of the Website after changes are posted constitutes acceptance of the updated Terms.

21. Severability, Waiver and Entire Agreement

If any provision of these Terms is held invalid or unenforceable, the remaining provisions continue in full force. Our failure to enforce any provision is not a waiver of it. These Terms, together with the policies referred to in them, constitute the entire agreement between you and us regarding the Website and your orders.

22. Contact Us

[LEGAL ENTITY NAME]
[REGISTERED ADDRESS]
GSTIN: [GSTIN]
Phone / WhatsApp: [SUPPORT PHONE]
Email: [SUPPORT EMAIL]

Effective date: [EFFECTIVE DATE]