Shipping & Delivery Policy

1. Where We Deliver

SANATAANI currently delivers within India only. We ship through reputed third-party courier partners, currently [COURIER PARTNERS]. Delivery is available to PIN codes serviced by these partners. At checkout, enter your PIN code to confirm serviceability; if your PIN code is not serviceable, the website will tell you before you place the order, and no order will be taken for that address.

We do not currently ship to addresses outside India, to army post office (APO/FPO) addresses where couriers cannot deliver, or to PO Box addresses.

2. Shipping Charges — Nothing Extra to Pay

The price shown on the product page is all-inclusive. It already includes GST and delivery charges to any serviceable PIN code in India. There is no separate shipping fee, no COD fee and no handling charge. The amount shown at checkout is the exact amount you pay the courier at delivery — nothing more.

3. Order Confirmation and Dispatch

After you place an order, we may confirm it by call, SMS or WhatsApp on the mobile number you provided (see our COD Policy). Once confirmed, your order is packed and handed over to the courier within [DISPATCH TIMELINE].

Kumbh Amrit is a liquid product in a sealed bottle. Each bottle is packed with protective cushioning and leak-safe wrapping designed for transit. Dispatch of campaign products may follow a batch schedule announced on the campaign page — please see the Kumbh Amrit Campaign Terms for the expected timeline for your order window.

When your order is dispatched, we will send you the courier name and tracking details by SMS/WhatsApp so you can track your parcel.

4. Delivery Timelines

After dispatch, typical delivery times are:

• Metro cities: approximately 2–5 working days
• Other cities and towns: approximately 3–7 working days
• Remote or difficult-to-reach areas: approximately 5–10 working days

These are estimates, not guarantees. Actual delivery depends on the courier’s network and conditions on the ground. We will always show you an estimated delivery window at checkout and keep you informed of any significant delay we become aware of.

5. Delays

Delivery may occasionally take longer than estimated due to reasons such as:

• high order volumes during campaign or festival periods;
• weather events, floods or natural calamities;
• regional restrictions, strikes or local disturbances;
• courier network disruptions; or
• force majeure events described in our Terms and Conditions.

If your order is significantly delayed, you may contact us at [SUPPORT PHONE] or [SUPPORT EMAIL]. If the delay is unreasonable, you may cancel the undelivered order without any charge — since payment is COD, you have paid nothing until delivery. If a parcel is lost in transit, we will send a replacement at no cost or cancel the order, at your choice.

6. Address Accuracy — Please Check Before You Order

Please provide a complete and accurate delivery address, including house/flat number, street, landmark, city, state and correct PIN code, along with a mobile number that you answer. Deliveries most commonly fail because of incomplete addresses or unreachable phone numbers.

• If you notice an address error after ordering, contact us before dispatch at [SUPPORT PHONE] and we will correct it.
• After dispatch, address changes are generally not possible; we will try to assist through the courier but cannot guarantee it.
• We are not responsible for non-delivery caused by an incorrect or incomplete address provided by you, though we will always try to help re-attempt or re-ship where feasible.

7. Delivery Attempts and Failed Delivery

The courier will normally attempt delivery up to three times and may call you on the number provided to coordinate. If delivery cannot be completed — because the address could not be found, no one was available to receive and pay, or the parcel was refused — the parcel is returned to us (RTO).

If your parcel is returned undelivered:

• we will contact you to understand what happened and, where appropriate, arrange re-dispatch;
• for limited-stock campaign products such as Kumbh Amrit, a returned parcel may mean the unit is re-allocated and re-dispatch may not be possible once campaign stock is exhausted; and
• repeated refusal or repeated failed deliveries attributable to the customer may lead to restriction of the COD facility for future orders, as described in our COD Policy.

8. Receiving Your COD Parcel

At delivery:

• keep the exact order amount ready in cash, or pay by UPI/digital mode if the courier supports it — the amount is exactly what was shown at checkout;
• check the outer packaging before accepting; if the parcel is visibly crushed, torn or leaking, you may refuse it and inform us immediately at [SUPPORT PHONE];
• we recommend recording a short unboxing video when opening the parcel — it makes any damage claim quick and simple (see our Return & Refund Policy); and
• report any damage, leakage or wrong item to us within 48 hours of delivery.

9. Risk and Ownership

Risk in the product passes to you when the parcel is delivered to you at the address provided. Until delivery and payment, the product remains our responsibility — if it is lost or damaged in transit, you owe nothing and are entitled to a replacement or cancellation as described above.

10. Contact for Shipping Queries

For any question about dispatch, tracking or delivery:

Phone / WhatsApp: [SUPPORT PHONE]
Email: [SUPPORT EMAIL]

For unresolved complaints, our Grievance Officer [GRIEVANCE OFFICER NAME & DESIGNATION] will acknowledge your complaint within 48 hours and resolve it within one month. Effective date: [EFFECTIVE DATE]