Contact Us

How to Reach Us — At a Glance

Fastest: WhatsApp or call [SUPPORT PHONE]
Email: [SUPPORT EMAIL]
Support hours: [SUPPORT HOURS], excluding public holidays
Keep your order number and the mobile number used for the order handy — it helps us help you faster.

Customer Support

We are here to help with anything — placing an order, checking delivery status, cancelling before dispatch, reporting a damaged parcel, or simply understanding how something works. Please reach us through any of these channels:

WhatsApp / Phone (recommended)

[SUPPORT PHONE]
Message or call us in Hindi or English. WhatsApp is the quickest way to share photos or an unboxing video for a damage claim.

Email

[SUPPORT EMAIL]
We reply to emails within 1–2 working days. For damage or wrong-item claims, please remember the 48-hour reporting window explained in our Return & Refund Policy — WhatsApp is faster for those.

What to include in your message

Your order number (from your confirmation SMS/WhatsApp)
The mobile number you used when ordering
A short description of what you need
For damage claims: your unboxing video or clear photos

Grievance Officer

If our support team has not resolved your issue to your satisfaction, you may escalate to our Grievance Officer, appointed in accordance with the Consumer Protection (E-Commerce) Rules, 2020:

[GRIEVANCE OFFICER NAME & DESIGNATION]
[LEGAL ENTITY NAME]
[REGISTERED ADDRESS]
Email: [SUPPORT EMAIL] (subject line: “Grievance”)
Phone: [SUPPORT PHONE]

Our commitment to you:

your complaint will be acknowledged within 48 hours of receipt, with a ticket/reference number; and
it will be resolved within one month of receipt.

You may also contact the National Consumer Helpline at 1915 or consumerhelpline.gov.in, or approach the consumer commission having jurisdiction. Nothing in our policies limits your rights under the Consumer Protection Act, 2019.

Business Details

As required under the Consumer Protection (E-Commerce) Rules, 2020, our seller details are:

Website: sanataani.com, operated by [LEGAL ENTITY NAME]
Registered office: [REGISTERED ADDRESS]
GSTIN: [GSTIN]
Customer support: [SUPPORT PHONE] | [SUPPORT EMAIL]
Grievance Officer: [GRIEVANCE OFFICER NAME & DESIGNATION] (details above)
Returns address: [RETURN ADDRESS] (please do not send anything here without first contacting support — for approved claims we normally arrange pickup at our cost)

A Note on Safe Communication

For your protection, please remember:

SANATAANI will never ask for advance payment on a COD order, your card details, your UPI PIN, your OTP, or your bank password;
to receive a refund you never need to scan a QR code or approve a “collect” request — refunds are sent by us to your account;
our only official contact points are the ones listed on this page; and
if you receive a suspicious call or message claiming to be from SANATAANI, do not share anything — report it to us at [SUPPORT PHONE] or [SUPPORT EMAIL].

Helpful Links

Dhanyavaad — we look forward to serving you.