Cookie Policy

1. What Are Cookies?

Cookies are small text files that a website stores on your device (computer, phone or tablet) when you visit. They help the website remember things — like the items in your cart — and help the website owner understand how the site is used. Similar technologies include pixels (tiny invisible images or scripts that record that a page was viewed) and local storage. In this Policy, “cookies” covers all of these.

This Cookie Policy explains what cookies sanataani.com, operated by [LEGAL ENTITY NAME], uses and how you can control them. It should be read together with our Privacy Policy.

2. Cookies We Use

2.1 Essential cookies (always on)

These are necessary for the website to function and cannot be switched off in our systems:

• Session and cart cookies — keep your cart contents and checkout progress as you move between pages;
• Security cookies — help protect the site and checkout against fraud and abuse;
• Consent cookie — remembers the cookie choices you made, so we do not ask you on every visit.

Essential cookies do not track you across other websites.

2.2 Analytics cookies (optional — only with your consent)

Google Analytics 4 (GA4), provided by Google, helps us understand how visitors use our website: which pages are visited, how long visitors stay, what device types are used, and how visitors found us. We use this in aggregated form to improve the website. GA4 sets identifiers in cookies; we have configured IP-level data handling and retention to the most privacy-protective practical settings.

2.3 Advertising measurement cookies (optional — only with your consent)

Meta Pixel, provided by Meta Platforms (Facebook/Instagram), helps us measure whether our advertisements on Meta platforms lead to website visits and orders, and may be used to show SANATAANI advertisements to people who have visited our website (“retargeting”), and to find similar audiences. The Pixel may record page views and order events (such as “purchase completed”) along with cookie identifiers. It does not capture your card or bank details — we never collect those at checkout at all, since payment is Cash on Delivery.

3. Your Choices — No Pre-Ticked Boxes

When you first visit sanataani.com, a cookie notice lets you accept or refuse optional cookies. In line with the Dark Patterns Guidelines, 2023 and our own standards:

• optional (analytics and advertising) cookies are set only in line with the choices you make;
• the choices are presented plainly — “accept” and “refuse” are equally easy to select;
• refusing optional cookies does not restrict your ability to browse the website or place an order in any way; and
• you can change your choice at any time via the “Cookie Settings” link in the website footer.

4. Controlling Cookies in Your Browser

You can also manage cookies through your browser settings — blocking all cookies, blocking third-party cookies, or clearing stored cookies. Every major browser (Chrome, Safari, Firefox, Edge) has instructions in its Help section. Note that blocking essential cookies may prevent the cart and checkout from working.

Additional opt-outs offered by the platforms themselves:

• Google Analytics: install the Google Analytics Opt-out Browser Add-on (tools.google.com/dlpage/gaoptout), or adjust Google’s ad settings at adssettings.google.com;
• Meta: adjust “Ad preferences” and “Off-Facebook activity / Activity off Meta technologies” in your Facebook or Instagram account settings.

5. Cookie Duration

• Session cookies expire when you close your browser.
• Persistent cookies remain for a set period: our consent cookie for up to 12 months; GA4 cookies typically up to 24 months; Meta Pixel cookies typically up to 12 months (durations are set by the respective providers and may change).

6. Third-Party Processing

Google and Meta process the data their tools collect in accordance with their own privacy policies (policies.google.com/privacy and facebook.com/privacy/policy). Their processing may involve transfers outside India, subject to applicable law. We share only the event data described above with these platforms and never share your COD payment interactions, since no payment occurs on the website.

7. Updates to This Policy

If we add, remove or change cookies or tools, we will update this page and, where the change involves a new optional purpose, refresh the cookie notice so you can make a new choice. The current effective date always appears below.

8. Contact

Questions about cookies: [SUPPORT EMAIL] or [SUPPORT PHONE]. Privacy grievances go to [GRIEVANCE OFFICER NAME & DESIGNATION], [LEGAL ENTITY NAME], [REGISTERED ADDRESS] — acknowledged within 48 hours, resolved within one month.

Effective date: [EFFECTIVE DATE]